Our online 2-way SMS/MMS chat utility now connects you or your customer service department to your mobile customers, via SMS or MMS!
Have a 2-way chat with them, much like any instant messenger tool like Skype or GTalk, but communication will all be handled through SMS or MMS.
SMS/MMS chat gives you the ability to actively engage with your clients, giving you new ways to reach out in real time.
Some of the benefits of 2-way SMS/MMS chat are improving customer support, giving companies an easy, fast and efficient way of interacting with customers.
All communication is in real-time, so you can follow-up in a timely manner and see their responses almost immediately.
Gather valuable feedback and make communication with your customers a 2-way street, all via SMS/MMS with an instant messenger interface!
Something to consider: How would you prefer to contact customer support to ask a question or inquire about a recent purchase? By phone, email, or a text message?
If you’re like most of us, you chose text message. The fact is most people prefer SMS/MMS over other mediums of communication since it is the most convenient and efficient way to communicate and get answers quickly.
A lot of us like to avoid the uncomfortable phone conversation and handle things via text.
Now ask yourself this: Do you know any businesses that allow text message customer support where you can text their support line for questions and get answers back via text message?
I am willing to say the answer was….NO!
With SMS-iT™ online 2-way SMS/MMS chat, you can now stand above the rest and offer support via text message to your customers, all through a nice instant messenger interface!
Some main features of our SMS/MMS Chat utility:
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